Exchange and Refund Policy

Thank you for shopping with Frame Focus! We want you to be completely satisfied with your purchase.

1. Eligibility for Returns:
– You may request an exchange or refund within 7 days of receiving your sunglasses.
– Items must be in original condition, unused, and in their original packaging.

2. How to Initiate an Exchange/Refund:
– To initiate a return, please contact our customer service at framefocus16@gmail.com with your order number and reason for the return.
– We will provide you with a return authorization and instructions on how to send the item back.

3. Shipping Costs:
– Customers are responsible for return shipping costs unless the item is defective or incorrect.
– We recommend using a trackable shipping service or purchasing shipping insurance for items over 100/- Rs.

4. Processing Time:
– Once we receive your returned item, we will process your exchange or refund within 7 business days.

5. Refund Method:
– Refunds will be issued to the original payment method used at the time of purchase.

6. Final Sale Items:
– Items marked as final sale cannot be returned or exchanged.

7. Damaged or Defective Items:
– If your item arrives damaged or defective, please contact us within 7 days for a replacement or refund.

Exchange and Refund Policy​

Exchange and Refund Policy